We appreciate you bringing this matter to our attention, tuneshine, and we can see the urgency of getting this Shopify issue resolved. Let me route you to the best help available.
We recommend contacting our Customer Care team to have this investigated and help you fix the connection between Shopify and QBO. To do this, here's how:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.
Additionally, review and categorize your transactions once the connection is restored to keep your financial data updated.
We'll always be around if you need assistance with your Shopify account and transactions. Drop your comments below, and we'll ensure to help you out.
