Hi there pph2,
I understand the convenience of syncing all the bank transactions to QuickBooks. Let me route you to the Support Team that can assist you in investigating further.
There's been an ongoing report regarding the missing transactions from Chase Bank since last year. With this, I recommend reaching out to our representatives. They can add you to the list of affected users, so you get updates when they are available.
Here's how:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
Please know that our engineers are actively working to prioritize this issue. However, we're unable to give an ETA for resolution at this time. Here's an article for the operating hours so you can contact us at your convenience: QuickBooks Online Support.
See this guide to help you with the import process: Manually upload transactions into QuickBooks Online.
I'm adding some references to review downloaded bank transactions and matching them to the statement:
Don't hesitate to post a response if you're referring to something else on the account. I'll be around. Take care!
