Account management

I'm here to ensure that your payroll subscription will be reactivated successfully, wmgkatie. 

As previously mentioned by my colleague, if you have the QuickBooks Desktop Payroll Assisted, you can contact us to reactivate your subscription. If you have the Enhanced or Basic version, you can reactivate your payroll subscription directly in your QuickBooks Desktop company file or through your Intuit Account. It may take up to 24 hours for the reactivation of your subscription to be fully complete. 

Please ensure your QuickBooks is updated to the latest release. Once done, we can run a payroll update to refresh your payroll information on our server, then enter your payroll service key.

Here's how: 

1. Hover over to Employees, then click My Payroll Service.
2. Click My Payroll Service. In the QuickBooks Service Keys windows, choose Add if no payroll service is listed.
3. Choose Edit if there's no listed payroll. Then, click Edit again.
4. An Edit icon will appear again. Click it and take note of the service key.
5. Remove the payroll service key. Select Next.
6. When the Payroll Update message appears, choose OK.
7. Verify the Service Status shows ACTIVE and then select OK.

If the issue persists, I recommend contacting our Payroll support. Since the F1 keyboard shortcut did not open the contact box, you can manually click the Help menu. The keyboard shortcuts sometimes won't work due to keyboard driver corruption. That said, it's essential to update your keyboard drivers. 

To reach our support team:

1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Select  Contact Us.
3. Type a short description of your issue and concern in the box provided, then click Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and select Continue.
6. Select Have us call you.

You can also directly contact our support with the number provided in this article: Contact Payroll Support. 

For future reference, you can run a payroll report in QuickBooks Desktop to see a detailed summary of your company's payroll expenses, including employee salaries, bonuses, taxes, and other related costs.

You can still revisit this thread whenever you require assistance with your payroll subscription. I'm always here to help.