Thanks for joining the thread, @mira13. Let me share insights about adding a user in QuickBooks Online (QBO).
There's a need for us to ensure that we are the primary admin or company admin to add users in QBO. However, there's a different maximum number of users we can add depending on what subscription you've had. Here's the article for your additional learning about the usage limits in QBO: Learn about usage limits in QuickBooks Online.
If you haven't reached the user limit yet, I'd recommend contacting our Customer Care Support Team. This way, they'll be notified of the issues you are facing and will take the necessary actions to identify the cause.
Here's how:
- Go to the (?) Help icon.
- Select Talk to a Human.
- Enter a short description of your concern.
- Click on I still need a human.
- Tap Contact Us to connect with our live support.
- Choose to Get a callback.
Furthermore, I've added this helpful article for you to learn about the different options for user roles and access permissions: User roles and access rights in QuickBooks Online.
Please don't hesitate to respond to this thread if you need additional assistance managing users in QuickBooks Online. I'll be here to assist, 24/7. Have a good one.
