I wouldn't want you to go through this kind of event, jgcg. However, I value the time and work you invested in troubleshooting the problem.
The investigation mentioned above is already closed. However, we're still receiving similar cases or reports which prompted us to open a new one. To be notified once the issue is resolved. I encourage contacting our Support team so they can add you to the list of the affected users.
Here are the steps to contact us:
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
In addition, here’s an article that'll guide you on how to personalize and memorize the information on your report:
If you need any additional help managing your business finances or other data reports in your file, please don't hesitate to respond to this post. I'll be available at any time to offer more assistance.
