Hi there, @MN_Mom.
I understand how challenging on your end to log in to your account even after the troubleshooting steps my colleague provided. Let me direct you to the best possible help.
Since the troubleshooting steps weren't able to fix your login concern, I recommend contacting QuickBooks Online (QBO) Mobile app support. They can pull up your account in a safe environment, check the root cause of the issue, and find a fix. Here's how:
- In the upper right corner, click the (?) Question mark icon.
- Select Help and Support.
- Tap Contact Us.
- Type in your concern. Then, Continue.
- Choose how you would want to connect with us. Either Chat with us or Have us call you.
You might want to learn the features supported on your mobile device. Check out this article: Compare mobile app features.
Click the Reply button below if you have additional questions about managing your QBO Mobile app account. I'll be willing to lend a hand. Keep safe always.
