I have been fighting with QBO online support - 2 or 3 different case numbers, and over 2 hours spent on the phone with screen sharing. Only answers I have gotten is that it was "escalated to back end support" since November 2023 without any resolution. At this point, with tax season coming up - I am thinking I will have to manually upload the transactions from Shopify Balance into QBO, as who knows if/when there is going to be a resolution. That was the only bit of advice I had received from the last support rep during our screenshare- something to the effect of "I will escalate this case, but if worst comes to worst, then manually uploading transactions is still a possibility...". Getting absolutely ridiculous.
