I'm done.
The last two replies from Quickbooks Staff, coupled with the utter lack of effort to resolve this issue, pushed me to a point where I don't want to do business with Quickbooks. In 2024, there are plenty of other options available and these clowns aren't "#1" anymore. I have never heard anything back from the hour-long call I made to Quickbooks Support and the issue is still unresolved. Is this the kind of customer service I can expect if I have a serious issue that involves more than an obscure bank account connection? No thanks. I'll be taking a look another look at Freshbooks and Finaloop. Both of which, I might add, are capable of connecting to Shopify Balance accounts. Freshbooks was a little harder to get connected, but their support team actually responded during my trial for it. Finaloop connected right away.
I have already requested a refund for QBO as I'm still within the 60-day satisfaction guarantee.
