Thank you for providing those screenshots, JSP2415. They are very helpful for me to understand the issue you're running into.
Allow me to jump in and and provide troubleshooting to resolve the issue.
It looks like we need to reset the app data, as that often resolves unexpected behavior or results in the QuickBooks Desktop app. Here's how:
- Go to the Help.
- Select Reset App Data.
This will refresh the app and clear any corrupted data that could be causing problems. After that, log back in and check if the errors are no longer showing up when using the shortcuts.
Just in case the issue persists, I would recommend contacting our phone or chat support teams directly. They can investigate further to determine the underlying cause.
Let me share this article on how to reach out to them: QuickBooks Online Support.
Feel free to reach out to reply or post new questions in the Community if you need any other assistance, JSP2415. We're always here and happy to help troubleshoot and help with any QuickBooks Online concerns.
