This is not the kind of experience we want you to have when trying to change your logo in QuickBooks Online (QBO), @yaks2much4u1.
There's an ongoing issue that occurs when trying to change company logos while using QuickBooks Online for Accountants (QBOA). Our Product Engineering team is already working on a resolution for this matter. In the meantime, I recommend that you contact our Customer Support Team to report the issue. By doing so, you can be added to the list of affected users and receive an email notification once we resolve the issue. You can reach them by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 91466.
If you're only subscribed to QuickBooks Online, please reach out to our Customer Support team and let them know the troubleshooting steps you've already taken. This will help them isolate the issue you're experiencing and provide the necessary assistance to resolve it using their tools in a safe and secure environment.
Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Select the Search tab and click on the Contact Us button.
- Select a topic for your concern in the What can we help you with? section.
- You'll now be provided options on how to connect to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Here's more information about updating your email address, user ID, password, and other information for your QuickBooks account: Update or change your Intuit Account sign-in information.
If you have any more questions or concerns with adding logo or anything else, please don't hesitate to post on this thread. We are committed to providing you with the best possible experience when using QuickBooks Online.
