Hi there, @sdc4.
Let’s perform some troubleshooting steps so you can run your payroll report properly. Before the steps below, ensure your QuickBooks Desktop is up to date and create a backup data of your company file.
Here's how:
- Find Employees, click My Payroll Service, then click Send Usage Data. If you don’t see this option, follow the next step.
- Find Employees, then select Send Payroll Data.
- In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.
You can view this article to guide you on sending payroll data: View and print a payroll confirmation report in QuickBooks Desktop Payroll.
if the send is successful, kindly get payroll updates again. If it's unsuccessful, I'd recommend contacting support to investigate further what might have caused it.
If you have more concerns managing your payroll, don't hesitate to click the reply button. I'm always around to help!
