Thanks for joining the thread, @Antoinette8. We'll share details about changing the Admin inside QuickBooks Online (QBO).
If you're referring to replacing the primary admin of the company, please know that there are no additional or hidden charges when doing it. On the other hand, if you're referring to our Customer Care Team, it's a free service provided to our customers to help them with their QuickBooks Online (QBO). That said, there will be no hidden charges when you contact us and ask for assistance with your query.
You can check this page to learn more about how to modify the admin of the account: Change the primary admin user in QuickBooks Online.
To reach out to our support team using the web version of QBO, these are the steps:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Visit this article for more details: QuickBooks Online Support.
In addition, we got this handy article to help you learn more about the user roles and rights inside the program: User roles and access rights in QuickBooks Online.
It's great to have you here today, @Antoinette8. You can inform us in the comment section if you need further assistance managing and modifying the admin in your company. We'll be around to help you. Keep safe.
