Hello!
I have an issue where - 2 accounts are active for my company service.
1 is the trial version and 1 is a subscription service that I purchased with the intent of upgrading my QBDT to QBO with the Black Friday Deal.
It happened when I uploaded data from DT and it went to a trial account, rather than the subscribed one.
I need to have some assistance in walking thru either - copying the pricing from the purchased account to the trial account - or moving the data (accounting and payroll) to the subscribed setup.
Sorry if this is a bit sharp, but I have had a real problem getting my payroll settings up and tweaked and have been mis-guided by the phone support folks, so I am being super conservative here.
The latest rep has suggested i can move the data with no issues once i upgrade the subcribed acccount to adavanced. Surely someone at intuit can just copy the pricing over to the 'trial version' and we just cancel the subscribed one.
Then DT payroll needs canceled as well, as it just renewed in the midst of all this.
Guidance appreciated!
Thanks !
Jeff
