Hi MN_Kitchens,
It isn't the kind of experience we want you to come across.
To ensure we resolve your concern about deactivating customers get resolved the soonest, I recommend reaching out to our phone support team. One of the agents has a tool that can check the root cause of the issue, and they can create an investigation if need be.
Here's how:
- Click the ? Help icon.
- Go to the Search tab.
- Click Contact Us.
- Select Ask about something else.
- You may type in I received an error message when trying to deactivate customers.
- Click Continue.
- Select either Chat with us or Schedule appointment.
Once the issue is resolved, you can check this article on how you can deactivate customers: Make a customer inactive and then active.
I'm always around whenever you have concerns about managing the customer list.
