Hi there, @robertwagoner.
Thanks for following the thread and sharing your concerns. I hope you're having a great day so far.
I recommend having your employee clear the cache in their browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with their sign in. I'm including the links for all supported browsers that contain the steps to clear the cache below.
After clearing the cache, please make sure to restart your browser so the changes can take effect.
If clearing the cache doesn't seem to work, I recommend contacting our Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further.
Let me know if there is anything else I can assist you with today. Take care!
