Hi @Bkimnot.
There may be someone who gets the same experience as what you have.
I can share some insights to correct shifting ending and beginning balance. There might have been changes added to your bank register recently. To rectify this, you'll want to check your bank statement and the transactions you've entered recently. See this article for the complete guide: Fix issues for accounts you've reconciled in the past in QuickBooks Online.
Meanwhile, I suggest contacting our QuickBooks Live Bookkeepers through your account since one of our bookkeepers wasn't able to contact you. Here are the steps:
- While reconciling an account, select Edit info from the Reconciliation window.
- Examine the Ending balance and date.
- Review your bank statements. Make changes as necessary.
- When finished, click Save.
For more of the other fixes issues and detailed information, refer to this article: Fix issues at the end of a reconciliation in QuickBooks Online.
If the error still persists, you can chat with a product expert through QuickBooks Live Bookkeeping:
- Sign in to QuickBooks.
- Click Live Bookkeeping.
- In Live Bookkeeping, select Send a message.
- Connect with a QuickBooks expert for questions or bookkeeper assistance. Speak to a QuickBooks expert or reach your bookkeeper.
I've provided this resource to assist you with the things required to accomplish them: QuickBooks Online year-end guide and checklist.
For future help, you can open this link: QuickBooks Online year-end guide and checklist.
If you need any further assistance, please feel free to leave a comment, and we will get back to you as soon as possible. Take care!
