A lot of times if you get someone from support they are from another country and you don't always get someone in person. I have chatted to try and resolve problems and also to a live person on the phone. Most of the time you have to chat anymore and the icon is on the quickbooks website. I would think impersonator or scammer too, but he knew too much about quickbooks which doesn't mean he wasn't someone from quickbooks and maybe just hasn't been caught by the right person trying to get $ from customers. I don't put it past anybody. When he went into the dos system the screen was red like in the tool hub but a different color (black and white) when I access the tool hub. He went into the F1 to pull up the information on the version when he accessed the screen with the tabs and then went into DOS. Anyway nothing got resolved except for the suggestion to download QB 2024 and go into the sample company and try printing from there.
