I understand all your frustration regarding the confusing investigation ticket numbers.
Our engineers have indeed resolved the root cause of the previous issue, which was associated with investigation ticket INV-92329. Since there are still users who are experiencing a similar problem, a new investigation ticket, INV-93272, has been initiated specifically to address their concerns.
If you are one of the affected users and have not yet been included in the new investigation, I recommend reaching out to our support team directly. They will be able to assist you further and ensure that you are notified once the issue has been fully resolved.
In the meantime, you can manually add your transactions in QBO. This ensures that all your financial activities are accurately recorded and reflected in your accounting system.
Also, regularly conducting the reconciliation process is advised to ensure that the account balances in QuickBooks Online (QBO) align with your actual bank statements.
We appreciate your patience and understanding throughout this process. Please don't hesitate to contact us if you have any further questions or concerns. Stay safe!
