Thanks for letting us know that you're having the same problem regarding banking issues with Venmo, @BABSR, and @RMP-1. I recognize the inconvenience caused by this that hinders you from completing your tasks effectively. Let me provide you with some updates about it.
Please know that there's still an ongoing investigation about having difficulties connecting Venmo to QBO. Rest assured that our product engineering team is actively working on resolving the issue and ensuring that it is permanently fixed. Hopefully, you will be able to connect your Venmo account successfully and get back to working order.
To ensure you'll be included in the list of affected users, I recommend reaching out to our Support team. This way, you will receive updates on the progress of the investigation. Here's how you can reach out to them:
- Go to the Help icon in the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and hit Continue.
- Choose the best way you'll want to reach out to us.
Please consider checking their available hours since they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.
While we don't have a specific time frame for when this will be fixed, I don’t want to leave you empty-handed. You can manually upload your bank transactions using CSV files into your QuickBooks account in the meantime. Then review and categorize your transactions to make sure they're correctly assigned to the appropriate accounts.
We are committed to making things right for you and appreciate your patience while we work to resolve this issue. Know that we are willing to address any further inquiries you may have. Just respond to this message, and we will reply promptly.
