Hello, Rich. I want to assist you in resolving the issue you're facing in QuickBooks Online (QBO) and ensure you can successfully delete a user.
Before we start, let's ensure that you have the appropriate access to take action. In QuickBooks Online, only the master admin has the highest level of permissions to manage user profiles and handle all user-related tasks and administrative responsibilities.
If you already have this access, let's perform some troubleshooting steps to fix this. Sometimes, browser caches can become filled with frequently accessed page resources, leading to errors or unexpected responses. To resolve this issue, let's attempt to access your account using a different browser or by enabling private browsing mode. You can use either of the following shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
After logging in successfully, let's try managing users again and confirm their settings. If you can view and delete users, you can switch back to your regular browser and clear its cache. This will enhance the speed of future transactions in QuickBooks Online. Alternatively, you can also consider using other compatible browsers as an alternative solution.
I've also attached some articles you can refer to for your future guidance and detailed steps in managing users:
If you have any additional inquiries about managing users in QuickBooks, please feel free to leave a comment below. I am always available to assist you. I hope you and your business continue to thrive and succeed.
