Account management

Thanks for becoming part of the Community and getting involved with this thread, SheeperFL. I appreciate your detailed information about what you've tried so far.

There's currently an ongoing investigation about Venmo bank feeds not working and displaying a 103 error code. While our Product Investigations team is working on a solution for this, you can get in touch with our Customer Care team and request to be added to the investigation as an affected user. This ensures you'll receive email notifications about any updates relating to it.

When you get in touch with an agent, be sure to reference the investigation's case number (INV-92329). This will help them to better understand what you're contacting them about.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any questions. Have a great Wednesday!