Account management

Hello there, cathyclark787,

You might have used a different email address or user ID when you subscribed.

I recommend contacting QuickBooks Self-Employed Support so they can pull up your account and check the reason why you're getting the message. They can also help you login to the subscribed account.

Here's how:

1. Click Assistant at the top right.
2. Type talk to a human.
3. Select Chat with an agent to get live support.

Don’t hesitate to comment below if you got additional concerns, I’m always here to help you.