I appreciate you for performing some steps to isolate the issue, and thank you for adding a screenshot, tinagbrown.
I understand how you feel. It can be really challenging when you encounter errors upon logging into your Venmo account through QuickBooks.
I want to ensure that an urgent resolution about it has to be made. Thus, I recommend getting in touch with our technical team so we can gather your company information and start an investigation. You can do so by clicking the ? Help icon.
Once the issue is fixed, you can categorize the transactions to ensure they're recorded to the correct designated account. Here's an article as your guide: Categorize online bank transactions in QuickBooks Online.
Also, we removed your added screenshot to help prevent your company from any fraudulent activities since it contains a personal identifiable information.
We appreciate your patience while we're working to have a permanent resolution of this matter.
