I appreciate your time reaching out in the Community for assistance, @fastfile. I’ve come to share an update for you.
Currently, there's an ongoing investigation about accountants unable to access client accounts after successfully accepting the invite. Rest assured our dedicated team is diligently investigating the matter and taking all necessary steps to rectify the situation. We also work closely with our technical experts to identify the root cause and implement appropriate measures to prevent recurrence.
If you haven't contacted our support team yet, I suggest you do so. This way, you'll be added to the affected list and notified of the progress as soon as they become available.
You can check our support hours so you’ll receive responses quickly. Then, you can follow the steps below to connect with us:
- Open your QuickBooks account.
- Go to the Help (?) menu.
- Select the Search tab, then click Contact Us.
- Enter your brief concern in the field.
- Tap Continue.
- Click the Chat or Callback option.
If you want to modify your client list in the future to keep their records up-to-date and accurate, this guide will help you make it: Manage clients in QuickBooks Online Accountant.
Please know that we appreciate your patience and effort. If you have any urgent needs besides accessing the account, please don’t hesitate to reach back out. We’ll be here to find solutions to ensure all are covered.
