AileneA
Moderator

Account management

Hello, marshall. 

 

At QuickBooks Online, we place the utmost importance on the security of your account. Our team works tirelessly to ensure that your data is protected from any potential threats, and we employ the latest security measures to keep your information safe.  

 

We understand the importance of keeping your account safe, which is why we offer the two-step verification option as an extra layer of security. If you would like to turn off this feature using the same phone number, please follow the steps below: 

 

  1. Sign in to your Intuit Account.
  2. Select Sign in & security.
  3. Choose 2-step verification.
  4. Turn off the Use 2-step verification switch.
  5. Enter your account password, then click Continue.

 

  

 

If you happen to be using a different phone number, you'll want to update it before logging in to your account. After that, you can turn off the two-step verification. If you want to know more about this process, you can check out this article I found: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

 

Regarding the "I'm not a robot" verification in QuickBooks Online, this feature is implemented by Google's reCAPTCHA service to prevent automated bots from accessing the platform. Unfortunately, there is no direct way to turn off this feature within QuickBooks Online, as it is a security measure to protect your account. 

 

We hope this helps, and please don't hesitate to reach out to us if you have any further questions or concerns about the security of your QuickBooks Online account. Have a great day!