I cannot make the fixed asset account "inactive". QBO won't allow that. I have a feeling it's because there's still a balance but don't know how to zero it out. I tried making a journal entry to decrease the fixed asset by the same amount as was originally listed when vehicle was purchased but that didn't work either. The situation is that the vehicle was a total loss, the insurance company paid the lien holder and we no longer own the vehicle. I was able to make the long term liability account inactive. I have searched the internet high and low for an answer and can't get a clear one. I spent 45 minutes with "support" at QB and the "expert" had not clue either. Hoping someone can answer this question
