Maybelle_S
QuickBooks Team

Account management

We'll look into this matter about your QuickBooks Payments account.

 

I understand your concerns about the account closure. Rest assured we are escalating the matter and investigating the reason behind it. For account-specific issues, I recommend reaching out to our Customer Support Team directly. They will securely access your account information and address the closure and withheld payments. They also provide you with a clear timeline for the return.

 

You might also want to consider changing your QuickBooks Community username as it appears to contain your company ID, which may compromise your privacy and security.
 

Please know that we deeply value your business, and your satisfaction is essential to us. Let me know if you have other questions or concerns. We're always here to help. Take care!