Good morning, @DebbieB23.
Thanks for reaching back out to us on this thread. Let me point you in the right direction.
Since none of the steps my colleague's provided above didn't work, then I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share to review your account with you and see what is causing this. Here's how:
- Go to the Help (?) icon in the top right-hand corner.
- Tap the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Keep us updated on how the call goes. We're always here to lend a helping hand. Take care!
