I appreciate you for joining the thread.
Know that this isn't the experience we'd want you to have when using our products. I want to ensure you can get around this and resubscribe or reactivate your payroll subscription inside QuickBooks Desktop (QBDT). I recommend contacting our Customer Care Team so that they can conduct further investigation to determine the root cause of this issue. They can also help you process and reactivate your payroll add-on, so you won't have to do it yourself.
I'll write down the steps to get you going:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.
See this page for more details: Contact Payroll Support.
In addition, I've got this article to help you create backup copy of your company file in case you encounter any error when using QBDT: Back up your QuickBooks Desktop company file.
Please let me know how it goes. I'm determined to help you get this sorted out as soon as possible. Take care!
