Hello there, Ashley.
Let's perform some troubleshooting steps to rule out the possibility of a browser issue and to get you to delete accountant users and transfer primary admin rights in QuickBooks Online (QBO).
If you're the primary admin, you can manage all users and have access to every part of your QuickBooks account. Since you're one but unable to delete accountant users and transfer primary admin rights, there could be an issue with your access using your default browser.
Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using QBO.
To fix this, you can perform some troubleshooting steps. Start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
Once signed in (as primary admin), go to Settings or the Gear icon and select Manage users to delete accountant users and transfer primary admin rights.
If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.
In case the issue persists after performing the troubleshooting steps above, I'd recommend contacting our Customer Care team. They can securely pull up your account and check your access so you can complete your tasks accordingly.
Also, there are a maximum number of things, like accounts or users, you can have at one time in QuickBooks, depending on your subscription. If you wish to know more about usage limits in QBO, please see this article: Learn about usage limits in QuickBooks Online.
Keep me posted in the comments if you have other concerns about managing users in QBO. I'll gladly help. Take care, and I wish you continued success, Ashley.
