I'll work with you until we find a resolution, @Jay. Our team is committed to helping you resolve this issue quickly and efficiently.
I've checked our reports and haven't seen any reported cases of having trouble migrating the QuickBooks Desktop to QuickBooks Online. Have you tried following the suggestion above? The following are those:
- Exit and reopen QuickBooks. Then sign in to your company file.
- Make sure there are no other windows open in QuickBooks.
- Updating the QuickBooks Desktop to the latest release or version ( 2019 R17, 2020 R15, 2021 R10, and 2022 R5).
- Ensure your Total Target is less than 750,000 to migrate the data successfully. Just press Ctrl + 1 on your keyboard.
- If your QuickBooks version is 2018 or older, you can move your data to QuickBooks Online with an online tool.
- Using the clean install process
If the issue remains, I suggest contacting our QuickBooks Customer Care support to have this investigated further. You can refer to the steps given by my colleague above.
The Community is always here to help if you have other QuickBooks-related concerns.
