Thanks for bringing that to our attention, @kls23.
Let me help you reactivate your payroll subscription. Refresh your payroll information on our server, then enter your payroll service key.
Here's how:
- Go to Employees. Then, My Payroll Service.
- Click My Payroll Service. And, on the QuickBooks Service Keys windows, select Add, if no payroll service is listed.
- Choose Edit if there's no listed payroll. Then, click Edit again.
- An Edit icon will show again, click it and take note of the service key.
- Remove the payroll service key. Select Next.
- When the Payroll Update message appears, choose OK.
- Verify the Service Status shows ACTIVE and then select OK.
Also, I recommend checking if you have the latest release. You can follow the steps below on how to check it.
- Open QuickBooks Desktop.
- Press F2 (or Ctrl+1) to open the Product Information window.
- Check your current version and release.
The current release can be found in the release notes for each version of QuickBooks Desktop: Update QuickBooks Desktop to the latest release.
It's also good to get the latest tax table update in your QuickBooks Desktop Payroll.
Here's how you do it:
Go to Employees, then select Get Payroll Updates.
To know your tax table version:
- Check the number next to You are using the tax table version.
- To identify if it’s the correct version, see the latest payroll news and updates.
- To find more details on your tax table version, select Payroll Update Info.
To get the latest tax table:
* Select Download Entire Update.
* Select Update. An informational window appears when the download is complete.
You might want to learn about the different types of payroll contacts and how to update them in QuickBooks Desktop Payroll, you can read this article: Change your primary principal, payroll admin, or other payroll contacts.
If you have additional questions about managing your QBDT payroll subscriptions, don't hesitate to reply to this post. I'll be happy to help you. Take care.
