Account management
Hi there, @Roxanne23.
The default user when a new QuickBooks Desktop file is created is the Admin. Try typing "Admin" in the username field. If you haven't entered password previously, leave it blank.
If this doesn't work, I recommend reaching out to our Customer Care Support team for further assistance in recovering your username.
Here's how:
- Select QuickBooks Desktop Help from the Help menu.
- Click Contact Us.
- Type in a short description of your concern, then Continue.
- Choose a way to connect with support.
For more details about our support availability, refer to this article: Contact Support.
Additionally, this article instructs you on how to add, modify, and resolve user login and restriction issues: QuickBooks Desktop Users and Restrictions.
Get back to this thread if you have other concerns with accessing your company file. We'd be happy to help you some more.
