The Community will always want to ensure you get great out of our services. A pleasure to have you, @BeccaTwig. I'll impart guidance to help you resolve this issue when you print a report or export it to PDF.
It appears that this problem has been fixed. If you're still having trouble, try selecting the two choice boxes for smart page breaks and repeating the page header under new on the page with the error; it should work.
If the issue persists, we can perform basic troubleshooting steps to see if it's a browser issue. Sometimes your browser's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you get rid of any junk files that might be slowing down your work.
Check this link for a guide in running, customizing, and saving reports: Run reports in QuickBooks Online.
I'd appreciate hearing any updates after you've completed the steps, as I want to make sure this resolves your concern. Please don't hesitate to contact us again. Have a fantastic day!
