Kevin_C
Moderator

Account management

Thanks for posting here and for letting us know that you’re one of the affected users, Operations_Monkey.

 

I'd like to provide the specific investigation number regarding this issue and help point you in the right direction for support.

 

To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team. You can present this investigation number (INV-34113) to our representative to speed up the process. This way, they'll add you to the list of affected users and notify you via email of the resolution updates.

 

In the meantime, you can follow the workaround shared by my peer, jamespaul above.

 

I'm also adding this article below to view how Accounts Payable is used to track the money you owe your vendors and how it works: Accounts Payable workflows in QuickBooks Desktop

 

We appreciate your patience while we’re working to fix this. Let me know if you have follow-up questions by commenting below. I'm always willing to help. Stay safe!