I know that this was a challenging procedure for you, @SPR Kim. I'll assist you so you can resume managing your customer information in QuickBooks Online.
Can you send me a screenshot of the specific error you encountered in your company file?
When there is a cache, it affects the functionality of QuickBooks and might result in missing tabs and features. It is also a method to lessen issues that arises when using QuickBooks.
Follow the steps below:
1. Restart your browser.
2. Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Firefox: press Shift + CTRL + P
3. If it works on the private browser, go to the regular browser and clear your cache.
4. Then, sign in back your account using your regular browser.
Furthermore, to have an optimal experience while navigating QuickBooks Online, we recommend the following computer operating systems and internet speeds. See this page: System requirements for QuickBooks Online.
Additionally, you can use classes to track your transactions by departments, product lines, or any other meaningful segments in your business. Want to know how? See this article for the complete details: Get started with class tracking in QuickBooks Online.
Please notify me if there's anything I can help you with while steering your QuickBooks Account. Thank you for visiting us today.
