Hi @fraidknots and @grrrthisprogrammakesmemad,
We value your time in doing business with us. We don't want you to feel that way.
However, here in the Community, we don't have the ability to look into the charges in your accounts for security reasons.
With this, I'd still recommend contacting our Customer Care Support. They have the tools needed to look up into and pull up your accounts in a secure environment.
They can also investigate the charges on your accounts, why and how it happens.
It'll be always my pleasure to lend a hand if you have any other questions.
