Let's work together to fix the issue of why you're unable to access the Billing & Subscription page of QuickBooks Online (QBO), Wilson.
I appreciate you taking the time and initiative to perform some troubleshooting steps, such as using other supported browsers.
Since the issue persists, I suggest navigating to the Accounts and Settings through a private/incognito window. The private window will not save any history and doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue. To start incognito mode, use these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to access the Billings & Subscription page using a private browser, update your card information and then go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser.
However, I'd recommend reaching out to our Technical Support Team if the problem continues. They're equipped with the tools to perform a screen-sharing session to investigate this behavior further.
Furthermore, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change:
I'm always around to lend a hand if you need more help updating your billing information or anything else related to QuickBooks. Have a good one!
