Account management
Hi, @Karen. I appreciate you trying some troubleshooting steps to isolate this behavior. I understand that this is a strange experience for you while working with your invoice template. Let me share some information about this issue.
I want you to know that getting a blank/white page when modifying invoice templates from the Custom Form Styles window was been reported to our engineering department. Rest assured they're working nonstop to identify the cause of this error and provide you with a timely solution. While waiting for a fix, I suggest contacting support so they'll be alerted about your experience. From there, they can also link your name to this investigation (INV-84468) and automatically receive email notification of the latest updates.
To contact support:
- Go to the Help menu.
- Click on Contact Us from the Search tab.
- Enter your concern.
- Choose a way to connect with a live representative.
For your convenience, review the support hours from this link: QuickBooks Online Support.
Once your templates are ready, you can now start tracking and sending your transactions.
Please feel free to mention my name in the comment section below if you have follow-up questions about your forms. I'm always here to help. Have a good one!
