Hello there, @Karen2122. I can see the importance of changing the primary administrator of your account.
I have verified that there is a recurring issue with modifying the primary admin as I have checked our tools. Right now, our engineering team is investigating this behavior. While they do, I suggest contacting our Customer Care Team so you'll be added to the list of affected users.
To reach them, here's how:
- Open QuickBooks.
- Go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Type Contact Us in the search box. Then, click on Contact Us at the bottom.
- Select the way you wish to connect with support.
Visit this page for further details on how to get in touch with them: Contact QuickBooks Desktop support. To find out when agents are available, be sure to review their support hours.
Here is our help page for managing accounts for future reference. It features subjects and articles that will help you along the way. Just pick a subject that pertains to your issue, like your QuickBooks account.
If you need any assistance managing your QuickBooks Desktop account, I'm available here to help any time!
