I appreciate you for getting back to this thread. Let's get through this situation so you can fix your QuickBooks Online (QBD) mobile application and have it working on your end.
Before we dig deeper into this, I'd like to share some details about our support team. Please, know that the link to contact our team and the article to reach out to our App support work are the same. That said, you'll want to contact our Customer Care Team. This way, a representative can investigate to check and determine to find a solution to your concern. I'll input the steps below so you can proceed. To begin, here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Additionally, here's an article to ensure you can access your mobile account using mobile devices: QuickBooks Online access for mobile devices.
You can also check this page to ensure your device is compatible with the application: QuickBooks Online access for mobile devices.
Don't hesitate to click the REPLY button below if you need further assistance with this. I'll be more than happy to help you out again. Stay safe, and have a nice day.
