Allow me to chime in on this thread to point you in the right direction for help, Dawn.
I agree that it is inconvenient for customers to keep uninstalling and reinstalling the application to get to their work daily. Since you have already performed the advisable troubleshooting steps to rectify this matter, I would recommend you contact our Customer Care Team.
This way, they can double-check your account and initiate a further investigation if necessary. You can do that by checking out this article, please scroll down at the bottom to see their contact hours and number: QuickBooks Online Support.
Feel free to post back if you have more concerns with QuickBooks. The Community always has your back. Have a good one!
