For those who have watched "Poker Face"...
The process for changing the Master/Primary/Principal/Payroll Admins is insanely difficult to impossible.
Intuit has put "protections and procedures" in place under the guise of safety that make this simple change near impossible. There may be one or two people at Intuit who know how to fix it, but they are protected by layers of lower-level support staff that do not know they exist.
Each time we have called/emailed/chatted to fix one of our many client accounts (50+), we get a new person who knows NOTHING about the problem or resolution. So after an hour of educating them, they send us to the same linked page with the forms to submit to change the Admin names.
Do you know that we, the owners of the accounts, are not allowed to know the names of the various admin positions in our own QBD files? If we can guess correctly, they might be confirmed. But there are always more hidden admin names that no one will tell you about.
Do I sound frustrated?
Duh!
