I have been signed up for QBO for almost 60 days now. I come from using Waveapps, which is free to use. It worked for my small business needs but I wanted to give QBO a try along with the Payroll Services. Switching over from one platform to another is never fun, but I managed. I paid for Payroll Elite, but never got the "expert setup" as that option to call in seemed to go away once I "completed all my tasks". I managed to get everything up and running properly though, so no worries there.
Everything was working okay, Until I started noticing some errors with the Square Sync app. After watching a few YouTube videos on the correct workflow process of how the square app works, and the workflow of the app I wanted a fresh start. Yes , that means purging the company data. This seems to be where things took a turn for the worse.
Purging the company data doesn't seem to full "delete" everything like it is suppose to. Why do I say this? Because like many other users here, my chart of accounts are in fact all gone, but the square app is still showing up under the "my apps" tab. Like others, it does not give me the option to disconnect. I have the options to Launch, Settings, and Support. When I try to launch it, it just hangs and loads and wont' go any further.
Over the last 4 days I have called in 5 times to "support". These are not 5-10 minute phone calls, these are all one hour plus phone calls , with being stuck on hold for the majority of it, I have had no real technical help. No one from any technical department has ever spoken or reached out to me. The last CS rep gave me a number to the tech department. When I called that number, guess what it says they are unavailable. While it is not ideal, I have no problem with these type of hold times if there is a resolution. But after that many hours wasted on hold, and not to mention the amount of time searching the never ending web, I am thinking this move was the wrong decision
I have tried every step that has been previously listed here by community members.
- Incognito
- Cache Clearing
- Different Browsers
- Purge Company
- Disconnect the app
- Refreshing
- Purging the Company again
None of these steps listed have worked for me (or others with the same problem) that I can tell. This is not a square issue either, as this app was developed by Intuit and not Square. Is there any other advice out there or a legitimate number to tech support who can actually help with this problem that we can reach?
