Thanks for getting back to the thread, @shampton.
I understand how eager you are to have this settled. We appreciate the time you've invested thus far. Please know that we don't want you to have an experience like this.
Given that the problem still exists after your troubleshooting efforts, I recommend contacting our QuickBooks Online Live Support Team. They can initiate a screen-sharing session to help you further and create a case if necessary.
To contact support:
- At the top right of your QuickBooks Online account, click the Help (?) icon.
- Enter your concern, then click Let's talk.
- Select Contact Us to speak with a live support representative.
- Select Start a chat or Get a callback .
Once everything's good, you may want to change your credentials in QuickBooks Online. Please refer to this article: Change your email, user ID, or password for QuickBooks Online.
We sincerely appreciate your understanding and patience. If you have further QuickBooks-related concerns, don't hesitate to click the Reply button below. Keep safe!
