A variety of browsers, incognito modes, etc were attempted still with no success. The new user only had her device and company account for 10 days so there shouldn't be hardly any cookies and cache to affect her receiving the onboarding email. Suspecting it was being blocked by MS, we even programmed all the host addresses and generic "@intuit.com" to the safe recipient list in Outlook, but still nothing. Defaulted to using another email ending (non-company related) and immediate success, but not the desired situation.
None of the above was attempted with the phone QBO support during the 2-hour troubleshooting call.
P.s. There also seems to be a new LIMITATION of # of Users with Time Tracking permission only = 50. What is the next option when we will likely need more?!?!?!
