Yes! On January 4th 2023 QB created case #1592604008 for a payroll issue and my company does not subscribe to any payroll services. My company did not contact QB for any assistance on January 4th. I have contacted QB regarding the breach and opened case #1592736122 but after 2 hours on the phone they did finally find my company, wanted to know if we do business in Canada, confirmed the Company address on their end does NOT match what QB shows on my end, gave me email addresses to contact that bounce back and then said they did their due diligence which did NOT include listening to the call that generated the original case. Its the same thing every time you contact support with something not in the script. They push it off their plate!
