Account management
Hi there, @NoradBB.
I understand that this shouldn't be complicated as you’ve successfully changed into primary admin. I may haven't personally experienced what you've gone through, but know that you have the right to be heard and I'm here listening to you. Rest assured that I’ll help in pointing you to the right support so we can address this user and role issue.
There's an in-progress report about Access Denied when the primary of realm tries to transfer primary ownership of the file to another user. It’d be best if you reach out to our Customer Support Team. This way, you’ll be added to the list of the affected users to receive updates and learn when a solution is available.
Here’s how:
- Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu.
- You can also press F1 on your keyboard to bring up the same Help panel.
- Give a brief description of your issue.
- Click Continue.
You can check out this guide to learn more about the differences between the roles: Transfer the primary admin role in QuickBooks Desktop. This will walk you through the process of transferring the role and changing the email address associated with your Intuit account.
Feel free to read these resources about setting up roles along with their access limitations:
If you have any other questions or need anything else in QuickBooks, let me know in the comment below. I'll be more than happy to help you in any ways I can.
