It's sad to know that you'll be closing your business, @Cas9.
Allow me to lay down some steps and additional information regarding your subscription in QuickBooks so you can still finish your year-end items.
There are actually ways on how to get this fixed however since you mentioned you didn't upgrade your subscription, I recommend installing the latest update for your version of QuickBooks Desktop. It makes sure you have the latest features and fixes.
You can either set up auto-updates or update manually.
Here's how to manually update your QuickBooks Desktop:
- Go to Help and select Update QuickBooks Desktop.
- Select Update Now, then select Get Updates.
- When the update finishes, close and reopen QuickBooks.
- When asked to install the update, select Yes.
- When the installation finishes, restart your computer.
You can refer to this article for more information about this process: Update QuickBooks Desktop to the latest release.
On the other hand, you can also consider purchasing a single QuickBooks Pro license. This license is locally-installed and supports a single user.
Don't hesitate to add any details below if you need further assistance in accessing your QuickBooks account. Stay safe and enjoy your day.
