Thanks for getting involved with this thread, RWRobbins. I appreciate the screenshot you've attached with your post.
To verify my understanding, since your user profile's been updated to include you as a secondary admin, have you tried adding, editing, or deleting users?
These are the abilities you'll receive once you've been added as a secondary admin. If you aren't sure how to add users, they can be added from your Company menu.
Here's how:
- In the top menu bar, go to Company, then Users.
- Click Set Up Users and Roles.
- Enter your admin password, then hit OK.
- Access the User List tab.
- Use your New button.
- Enter a user name and an optional password.
- In the Available Roles section, choose their roles, then click Add.
- Select OK.
You'll also be able to find further details about managing users and their roles in our Create/manage users article.
If you're having issues while trying to add/delete users and make changes to their permissions, please let me know if you're encountering a message of any kind. A screenshot of what you're seeing would also be helpful.
I'll be looking forward to hearing back from you. Have a great day!
